A friend of mine gets stuff from them – bras, T-shirts, running tights – you name it. A few years ago her husband was looking for a pair of tights to wear for a morning run, and after determining that all of his were in the laundry, proceeded to borrow hers (they are the same size – skinny). After his run, he was commenting on how comfortable the tights were and could she get some like that for him. She said that she could, but did he really want any of his hockey buddies finding out that he was wearing “victoria’s secret”?

I never did find out whether he is wearing Victoria’s Secret tights….

As for online shopping – I really like L.L. Bean – very similar experience to what your wife had. On one occasion, I had placed quite a large order, and there was a short wait (a couple of days) for one of the items. They emailed me, told me about the situation, gave me the opportunity to change the order or the shipping arrangements (I didn’t) and then emailed me the day that the order was shipped with an expected time of arrival. Fully documented list that I could compare to the one they had emailed, peel off labels for return (never had to do that) – they just made it easy.