Comments on: Air Canada Sucks

By: Corinne Hasid

Corinne Hasid — Fri, 08 Jan 2010 04:33:58 +0000

You are all wrong because Air Canada was just voted the “number 1 best” airline in ALL of north america. Yes, that means they beat, west jet, american airlines, north american airlines, united airlines, us airline, delta airlines, ALL of them. so all of you are completly wrong… AIRCANADA IS THE BEST!!!!!! and janman my father is a pilot who is on ACPA (air canada’s pilot assiation) and he talks with the president, he is an incredible leader, people said it was IMPOSSIBLE to turn air canada around but he did and it is still going…dont talk inless u know what your talking about…also the Government of Canada was FORCING Air Canada to merge with Canadian airlines becuase they were going bankrupt. the government was actually threating to take away multi-million dollar flying routes…once again dont talk inless you know what your talking about…you just got told by a 14 year old…

By: Mateo

Mateo — Wed, 05 Aug 2009 09:10:28 +0000

Air canada is the worst airline in the world. My Girlfreind was going from Toronto to Bogota, a 6 hour flight. After a 2 hour ground delay caused by bad weather the plane finaly took off. After 5 hours of flight the Pilot told the passengers through the intercom that “the plane can not land in Bogota due to a pressure problem, and if it did it would explode” yeah those are the literal words of a pilot who seems to not care about scaring the passengers. The next action of this briliant pilot was to return to Toronto, another 5 hours away, instead of landing in any other of the thousands of posible sea level airports in the caribbean, south america and florida (Bogota is 2600 meters above sea level). Furthermore, upon returning to Toronto, the AC staff where incredibly rude, unhelpfull, and uncooperative. AC is a terrible airline.

By: Anne-Marie

Anne-Marie — Sun, 02 Aug 2009 16:16:16 +0000

Well,

I am part of Air Canada SUCKS crowd, just came back from a trip in Cuba, they lost one luggage on a flight where there was no transfer (I even had to tell them the steps they should take when I called to follow up like calling the airport in Cuba), didn’t give me the seat I had PAID to reserve 2 months before take off, ended up in a back row where there was no food THAT YOU HAVE TO PAY FOR BECAUSE THE CHEAP FUCKS DON`T KNOW HOW TO RUN A BUSINESS, had run out so my kid had nothing to eat for 4 hours except a chocolate bar and a digusting sandwich!!!

I fly a lot on business and let you tell you, AC is up there with American Airlines and that’s not a compliment.

You people that say you work for AC and are defending it, sound exactly like what`s wrong with this airline!

By: terry

terry — Wed, 21 Jan 2009 17:08:01 +0000

They’re idiots! I needed a receipt from the flight I took. They sent me a receipt without the price of the flight on it. Idiots! They Suck!

By: janman

janman — Tue, 13 Jan 2009 21:36:23 +0000

Hopefully the President of Air Canada reads these posts as I think the attitudes comes from top down. The President of Air Canada has the same attitude and does not care all he cares about is to make Canadians pay for his mess. This shows the management capabilities of him and his entire management team. The Canadian Govt. should have never let Canadian Airlines be bought by AC, at least there was some competition. Air Canada needs to pay penalties to the passengers when they loose a bag, delay flights or miss connections etc.,. How come only the passengers have to pay for missing a flight, changing flights, excess baggage. This shows how im-mature the management team is at Air Canada. Put your money where your mouth is…basically…
Their customer services sucks, its like speaking to a wall, there are a few good ones who get labeled as bad…so where is the management to take care of these bad apples….fire them…there are plently of good people out there who would do the job…Again, the issue is with the management, so fire the manager, director, vp, or president if things are not fixed. This is not a game, its peoples lives and property we are dealing with….

GET out of the business if you cannot run it…Let some other more competant person run it…The President of Air Canada is FAILing his customers…

Anybody reading this please stop flying Air Canada….choose another airline and let them go out of business for their own good….

By: Brian

Brian — Tue, 13 Jan 2009 05:37:13 +0000

Has anyone ever gotten their baggage back from Air Canada after they lost it? Please reply…or have you ever had luck after filling out the declaration? or whatever info you can share…Thanks!

By: tim

tim — Fri, 19 Dec 2008 07:19:57 +0000

I believe what Rich wrote about the Korean woman. I’ve also heard of a fellow having a diabetic attack with Air Canada employees actually refusing to do anything when they knew what was going on and the poor guy nearly died as a result. Their service is so shitty it wouldn’t surprise me one bit if somebody eventually died as a result. It’s not like they give a shit. They represent the absolute lowest standard of customer service in any industry, ever, period. These people are openly condescending and mean to customers and blatantly incompetent. Most of them wouldn’t last a day working at a fast-food joint with their attitudes. Obviously a union joint. Does anybody fly AC if they know better and have a choice?

By: Holly

Holly — Sun, 30 Nov 2008 22:55:14 +0000

BLONDIE

RE:Thirdly , most people who cry there bags have been misplaced are often those who failed to tell the desk agent they are onfact on two tickets. Therefor their luggage is ot taken off and rerouted to the proper place.
Putting christmas presents in your luggage- well thats just stupid.

Do you seem to think that you are perfect in some strange way and exempt from problems in life?!

Get a life..putting xmas presents in luggage is the same as sending them through the mail you moron! AC just happens to have incompetent employees working for them that do not take the time to read tags to put the luggage on the correct flight.

I am a straight to the point woman who the heck is sure not stupid so don’t tell me that it’s my fault our luggage was sent to CA when we were not even going there in the first place. It’s STUPID that you are judging me! (by the way you may want to use spell check or a dictionary for proper spelling and punctuation)

Have a wonderful life flying with AC

By: Matt

Matt — Mon, 22 Sep 2008 02:35:55 +0000

michael, let me try and help you. it is an aeroplan issue. they handle everything that has to do with points. EVERYTHING. It is a completely different entity from the airline in question. When I am at work and there is such a problem, we call aeroplan and get put on hold like everyone else.

your best bet is getting the concierge agents on your case and they will most likely be able to do something for you. the company provides you with resources to use in such situations… use them.

I honestly am surprised that as a frequent flyer you would not know that already….

By: michael

michael — Sun, 14 Sep 2008 14:29:28 +0000

Just to put things in perspective. It is not just the Tango customers who are abused. Air Canada is an equal opportunity abuser. It appears to be a corporate culture. I am a Super Elite customer who flew 150000 status miles last year and currently have flown over 75000 so far this year. I use upgrade certificates on a regular basis as I fly overseas a great deal.
On July 26th I qualified for two certificates ( 60000 miles ) which I would have used in Sept. for a flight to London. To date I have received nothing. In August I passed 75000 miles to qualify for two more certificates. To date , Nothing.
I have made a total of seven calls . Air canada says it’s an Aeroplan issue…Aeroplann says they sub out the certificate issuence so they are at a loss. I have sent three emails in the past week to Air Canada…they promise a max of two business days response. Still nothing but an auto reply andan “incident’ number.
So to all of you “cheapy” flyers take heart, AC treats even their best customers like crap. It truly is the culture.

By: Peter

Peter — Wed, 03 Sep 2008 11:55:04 +0000

NEVER accept a deal from Air Canada for a refund. My family and I were flying from London to TO in July. We were asked to take a later flight and offered $4000 as a refund. We were told that were it not a Sunday, they would cut us a cheque right there. Instead, “submit this voucher to our Wpg office”

So when we send it in – “please allow 5-6 weeks for processing”. It has now been 6 weeks and guess what?

“We are really busy. Please allow another 5 – 6 weeks for processing”

With service like this, no wonder they are busy processing refunds!

By: CJorge

CJorge — Sun, 31 Aug 2008 00:15:49 +0000

I’ve come to the conclusion that my problems with Air Canda are entirely my fault – you see I keep coming back for more. That is why they think it is okay. I think it is time for me to kick the habit. My New Year’s resolution for 2009 will be not to make their Elite status again. I can afford to buy myself a couple of beer in the airport. I don’t need their freebies anymore.

By: Geoff

Geoff — Wed, 27 Aug 2008 23:41:55 +0000

There’s a part of me that wonders if this Korean lady is real. As much as I dislike airlines as a whole, something like this generally gets press — the media eat this stuff up — and I’ve never seen/heard anything beyond this blog.

Anyone have validated sources?

By: Sher

Sher — Wed, 27 Aug 2008 23:17:19 +0000

I just read about the Korean lady, and her unborn fetus dying due to lack of compassion from Air Canada. Most airlines do not permit women to fly during the last trimester of their pregnancy unless they have a letter from their doctor. I can’t believe that this woman was permitted to fly!

By: Geoff

Geoff — Tue, 12 Aug 2008 17:17:05 +0000

Matt — thank you. It is so refreshing to see a well-written reply.

By: Matt

Matt — Mon, 11 Aug 2008 21:56:51 +0000

“Why the FUCK does it take nearly 7 hours to fly from London, Ontario to Alberta, Calgary on Air Canada? When on West Jet it merely takes about 4 hours?”

Very simple. Westjet’s main market is the west of canada. hence their name. I’m sorry if we do not have enough aircraft to serve london ontario, a relatively small city compared to the standards of the other cities in canada that we serve (halifax, montreal, toronto, ottawa, vancouver, edmonton, calgary, winnipeg, regina, saskatoon, just to give you an idea) and in the USA and the world where our major market is.

“As for the next, the service is horrible. I almost punched one of the employees in the face for getting smart with me about my tickets and everything. Iâ€™m 16 years old, but nonetheless.

I expect the respect I give to others. If I donâ€™t receive that respect, weâ€™re going to have a problem. A major one.”

I cannot deny that sometimes the service sucks, however punching an employee does not help. A little life lesson for you son: You’re only 16. If you walk around like a pompous ass and get shot down (which reading in between the lines of your rant is what i believe has happened) TAKE IT. its called having humility, and it will happen to you again and again later on in life.

Also, have you ever wondered if one of the contributing factors to the bad service would be people like you who think that assault will solve your situation?

Our free market is based on choices. If you make a decision to fly Westjet, that’s your prerogative. And before telling us to improve our attitudes, you should check yours as it seems it could use a bit of help. Punching people may make you look cool in front of your friends, but really, the rest of our society will look down on you in a condescending manner as the results of your potential actions will result in you facing a miasma of court dates and community service.

By: Theflame2k

Theflame2k — Mon, 04 Aug 2008 04:46:09 +0000

First of all, let’s get something straight here -

Air Canada is not so great. May I ask something here? Why the FUCK does it take nearly 7 hours to fly from London, Ontario to Alberta, Calgary on Air Canada? When on West Jet it merely takes about 4 hours?

One major inadequacy already. As for the next, the service is horrible. I almost punched one of the employees in the face for getting smart with me about my tickets and everything. I’m 16 years old, but nonetheless.

I expect the respect I give to others. If I don’t receive that respect, we’re going to have a problem. A major one. I hope AC get’s their act together soon.

Because I’m getting sick of it.

The drawbacks are so stupid…. taking 7 hours to fly from one part of Canada to another? Absurd. And unacceptable. When in the US it would take 5 hours and 12 minutes to get to Alberta, Calgary from South Philadelphia using West Jet.

As using West Jet in Canada, from Ontario, London – takes merely 3-4 hours.

I hope this time problem gets fixed. As well as the attitudes of the employees.

By: Matt

Matt — Mon, 21 Jul 2008 22:59:19 +0000

“But letâ€™s be frank about one thing â€” no-one likes to be told that they canâ€™t fly because the flight is oversold. Most people donâ€™t work in a world where overselling is common. Itâ€™s like going into a grocery store to get a watermelon, only to be told that all the ones in the bin are for other people.”

I appreciate your comparison, however, I would say it is more like when someone goes to the grocery store and all the watermelons are gone, but you’ll be notified if some frees up. Canadian law allows us to oversell our flights by 10%. All the other airlines do it. The only way to beat it is to RESERVE NOT REQUEST a specific seat. It’s not going away.

Alex – I will not take your comments personally. However, Tango fares are meant for transportation that people know they are going to make. Therefore they are very inflexible. It’s as simple as that. You get what you pay for. PS: you don’t know my bosses so…

By: Jaemo

Jaemo — Mon, 14 Jul 2008 16:04:18 +0000

Shucks man, sorry you think I am taking this so hard.

I guess when you call your customers suckers and brag about your salary, some of us might actually want to stand up for ourselves or point out that your attitude is spiteful and arrogant, and really just proof of what we’re saying about this shitty, shitty, shitty airline.

I don’t think anyone working for an airline deserves minimum wage – i think it’s crap work dealing with grumpy travellers and you need to be paid fairly. But if you are being paid 80K to work in a desk job, you ought to know better than to take this attitude – you’re being well compensated to deal with the torrent of complaints, or really anything that your job throws at you. Just like the people I was dealing with needed to be more professional in dealing with my billing issue.
Your posturing on this board and evident condescension of the people you served while at AC shows you did not appreciate what you had (ie: you are spolied). Your failure to recognize this is passed through a 100x irony-filter and made into pure 100 karat LOL by your calling out of me by the same label.

I’m glad for you that you have moved on to better things (more for myself than you, admittedly). Clearly you are a very ambitious. I sincerely hope you learn to recognize that you are no better than the people who you are serving and that everyone’s complaint is valid from their point of view.

By: Steve

Steve — Sat, 12 Jul 2008 22:32:34 +0000

aww, Jaemo…just when i thought youd put up an intelligent objection you have to go and get all personal.

Unfortunatley i do not work for the Airline anymore, but have moved on to bigger and better things, but I am very supportive of it and its employees.

This will be my last blog on here, as youve clearly dragged the subject matter into the realms of personal abuse, to which im not even going to bother to furnish you with a worthy response, so good luck in whatever you do and try not to let too many things get under your skin, its bad for your health.

Have fun.